Training

How we do it   |   Why us   |   Training programs

How we do it?

Our approach dives into the understanding of the real life situation, develops specific tailored programs and delivers practical tools within a very interactive learning experience.

 

Our methodology is touching 4 logical levels
MINDSET
Understanding team culture and people’s values.
Understanding team culture and people’s values.
ABILITIES
Providing know how and building specific abilities.
Providing know how and building specific abilities.
BEHAVIOUR
Becoming aware of interaction quality and 
defining desired behavior.
Becoming aware of interaction quality and defining desired behavior.
ENVIRONMENT
Deep dive into team environment and influencing factors: management, procedures etc.
Deep dive into team environment and influencing factors: management, procedures etc.

Why us?

Our vision of the profession: “Developing Growth for Business, Enabling Growth for People.”

A complementary, expert and agile team, connected to business and human issues Trainer-coaches, trained in coaching techniques and postures, who deploy participatory pedagogies aimed at buy-in, desire, and commitment.

All Marco Polo consultants draw on solid operational experience in customer relations and management in large companies (commercial management, national sales management, marketing management, operational management, etc.).

Experts in training – from engineering to implementation – and support for change, the majority of consultants are trained in individual and / or group coaching.

We are dedicated to our customers’ business development, from the perspective of their human capital and the life of the communities they live in.

We are always focused on own development. Some of our certifications are listed bellow:

Training programs

Sales

Sales people need to continuously develop their skills so that they can successfully compete within this increasing competitive challenging and permanently changing environment so that they could deliver the expected results. They need skills so that they can build relationships and guide customers and prospects through the sales cycle. In order to properly do this they should gain in depth understanding of clients’ market strategy and business issues, their personal needs and their future directions, as well as account mapping, post-sales service, customer care and ongoing support. ​

We can add value by improving the sales performance through a wide variety of programs:

  • THE PROGRAM
    A step-by-step program, starting from the basics of selling, continuing with new selling model, originating as real relationship-oriented initiative, switching from “WHAT/HOW CAN I SELL” to “HOW CAN I CONTRIBUTE”.

    THE GAIN
    I
    ncreased sales performance
    Develop the power balance assessment skills and understand the implication of a collaborative approach
    Higher effectiveness of selling through more customer focused sales people.

    THE BENEFICIARIES
    Sales professionals all levels

  • THE PROGRAM
    A Transformational Program meant to make the management leap possible, transforming knowledge into skills and daily routines

    THE GAIN
    I
    ncreased performance through people capability development
    Developed motivation, assessment and team management skills
    High level of engagement through connection with peers and direct manager.

    THE BENEFICIARIES
    M
    anagers

Management

Today’s work environment presents difficult challenges: increased workloads, more varied tasks, and competing responsibilities. Employees must know how to manage priorities and achieve their goals. Managers are responsible for guiding and influencing the performance of others so that they can meet the challenges of a constantly changing environment. ​

They must establish a framework within which they can set mutual expectations, inspire people, address performance issues, help people respond to new developments and follow a shared purpose.​

Our Sales Management and Leadership Programs address two major facts that genuine leaders do: inspire people and manage teams.

Relantionship management

Relationship Management is all about your interpersonal communication skills. It’s all about your ability to get the best out of others … your ability to inspire and influence them, your ability to communicate and build bonds with them, and your ability to help them change, grow, develop, and resolve conflict.

  • THE PROGRAM
    A high-speed and effective program that enables managers to maintain and stimulate employees’ energy and commitment level during times of incertitude that may pose the organization at risk.

    THE GAIN
    C
    ommunicate cross-functionally, adaptively and with empathy, discomforting information
    Consolidated feeling of belonging to a higher purpose
    Engagement level increased through ownership and personal contribution to surmount the uncertainty

    THE BENEFICIARIES
    L
    eadership teams
    Crisis cell teams

  • THE PROGRAM
    This is a program for the people, designed to contribute to their quality of life by developing personal resilience. And as a consequence to businesses resilience too.

    THE GAIN
    H
    igh level of self awareness regarding reaction to increased levels of stress
    Mindset and tools to develop a personal resilience plan

    THE BENEFICIARIES
    All people with the need to confront difficulty better. 

Personal Development

In an ever changing environment, stretching our capacity to handle multiple challenges and even adversities, besides the need to level up our game to uncertainty, a deep need also arises in the way we try to lift ourselves to the game and to new learning territories.

This permanent quest for refining our skills or developing new ones allow us to be fully geared for the ever so dynamic present.

Customer Experience

Our Customer Experience programs are focused on supporting you optimize the experiences people have with you as a brand and service provider.

  • THE PROGRAM
    This tailored program provides an effective toolkit that enables managers to drive the internal and external Customer Experience within their organizations.

    THE GAIN
    B
    eing able to establish relationships between profitability, customer loyalty and employee satisfaction, loyalty and productivity.
    Drives managers to create a high Employee experience, which drives outstanding Customer Experience.

    THE BENEFICIARIES
    R
    etail Store / Branch Managers
    Retail Area Managers
    Retail Regional Managers
    Retail Sales Managers
    Customer Service Managers

We’re ready for a
meaningful conversation

Call to set a meeting
+40 786 381 648
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